Customer service really matters at Santander Consumer USA

Customer service really matters at Santander Consumer USA

It’s all about attitude. Good. Bad. Indifferent. It really matters. Especially when you need help sorting out an issue with your auto lender. Santander Consumer USA (SC) is working hard to help customers who need it – whether that involves selecting a method of making payments, remembering a due date, checking on total account balance, […]

‘Most striking results’ of survey show many wary of new technologies

Are we ready to switch to electric cars?

Whoa. Slow down there, pardner … Despite all the recent attention garnered by electric and self-driving vehicles, many Americans are not ready to swear off either gasoline power or steering wheels. Surprisingly, perhaps, that includes the millennial generation often viewed as a prime market. The “most striking results” of a survey of 158,000 visitors in […]

Why millions of vehicle owners don’t respond to recall notices

Why millions of vehicle owners don’t respond to recall notices

Americans have a vehicle-recall problem. And it’s not necessarily the number of recalls – although that has been rising in recent years. A big problem is that millions of vehicle owners don’t get their vehicles repaired for reasons ranging from the expectation that dealerships will try to sell additional repairs to not knowing whether the […]

Don’t let the summer heat melt your decision to get a new vehicle

Don’t let the summer heat melt your decision to get a new vehicle

A lot of people will be car shopping again this summer. May through August typically are four of the top six months of the year for new-vehicle purchases. And considering the number of new cars the auto industry expects to sell again this year – more than 17 million – the summer likely will be […]

The electric question, early payoffs, and new-car country

The electric question, early payoffs, and new-car country

You’ve navigated to a great place. The Santander Consumer USA blog is a rich source of information for the worlds of automobiles and auto finance, and keeps readers coming back for more. There’s another that’s worth a visit too, and we’ll show you the way. RoadLoans is the direct-lending platform of Santander Consumer USA, and […]

These 10 brands impress new-vehicle shoppers most – Kelley Blue Book

The Crosstrek (above), Forester and Outback led Subaru to KBB honors.

Many Subaru owners will tell you how much they love their vehicles. Even if they didn’t, it apparently shows. For the second consecutive year, mainstream automaker Subaru has earned the title of Best Overall Brand in the Kelley Blue Book Brand Image Awards. Subaru also was named Most Trusted Brand and Best Performance Brand, two […]

Every day is Earth Day if you get the best mpg from your vehicle

Every day is Earth Day if you get the best mpg from your vehicle

Earth Day comes just once a year. But that doesn’t mean we stop caring about the environment the rest of the year. If you don’t expect to purchase an alternative-fuel or higher-mpg vehicle in the near future, what can you do to reduce your environmental tire print? “Drive more efficiently, keep your car in shape, […]

How to do your part for Earth Day – even if you buy an SUV or pickup truck

How to do your part for Earth Day – even if you buy an SUV or pickup truck

If there is a better time to talk about alternative-fuel and high-mpg vehicles than Earth Day, you would be hard-pressed to say what it is. Although, some might suggest that EVERY day is a good time to talk about them if we’re serious about reducing gasoline emissions to safeguard the environment. But with gasoline prices […]

You must test drive these if you’re shopping for a new car

Kia Sportage among Autotrader’s must-test-drive new cars.

Don’t miss out. If you’re shopping for a new vehicle, Autotrader’s “Must Test Drive Awards” are for you. The winners are a dozen vehicles – cars, SUVs, a truck and a minivan – that the car-shopping website says are “so unexpectedly good that they will change the way a consumer perceives not only that particular […]

Jaguar sets the pace at World Car of Year awards at N.Y. Auto Show

Jaguar F-Pace was a double-winner at the World Car of the Year awards.

In the end, no other nominee could keep up with the Jaguar F-Pace on The Road to the World Car awards. The performance SUV won both World Car of the Year and Design Car of the Year honors. “Winning these two awards endorses the talent and great work of our teams that have delivered the […]